I was remiss in not following up right away with Subaru of America after we received the 2.0 version of the NAV software, so last night I sent a quick thank you via their contact form referencing the case number on the cover letter.
This morning, I received a reply thanking me for taking the time to say thank you - that they don't often see such things. To me, it was the courtesy of acknowledging receipt, even if it took me near10 days to get to it.
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