First Service

With some mid July and early August travels at hand, we had our first service on the Tribeca two weeks ago. It was easy to schedule the appointment. We had set it up for a drop-off, and had intended to drop the vehicle off the night before. Life interrupted that plan, and instead we dropped it off in the AM on the way to work.

When I walked in the door, the Service Manager, Margaret, instantly remembered me from the June open house. She took the time to thank me for sending a thank you email to the dealership after the open house. The intake process took less than five minutes, and we were on our way.

I got a call from Kyrin about 2pm to say it was done, that he thought we needed it by 4pm. I had to laugh a little, and explain to him that when we were asked when we needed it at intake, I had said that we would ot be able to get back for it until sometime after 4:30, and that the intake writer had stated that most of the routine services are done by 4pm. Somehow, that exchange turned into us needing it back by 4pm. So, in the misunderstanding, they erred to show better service than was required.

When I picked the Tribeca up later that afternoon, I realized I had forgotten the coupon book with the free first service in it. Although it stated expressly that it was to be presented at the time of write-up, the cashier still accepted it.

All around, it was a good experience, and it lived up to the high expectations that Manassas Subaru has set for themselves.